Privacy Policy

1. Introduction

1.1. Welcome to europroex.com (the "Platform"). This Privacy Policy explains how EUROPROEX COMPANY ("EUROPROEX", "we", "us", "our"), as the operator of the Platform, collects, uses, shares, protects, and otherwise processes your personal data when you use our website, platform, and associated services (collectively, the "Services").

1.2. We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek data protection laws.

1.3. This policy applies to all users of the Platform, including registered Sellers and Buyers, as well as visitors. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal data collected through the Platform is: EUROPROEX PC, based at STEFANIA LAKONIAS GREECE with VAT number: 802822263, Registration number: 183411439000 and email: info@europroex.com.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• a) Identity & Contact Data: Name, email address, phone number, business name, business address, VAT number, company registration details, government-issued ID information (for verification purposes).
• b) Account & Profile Data: Username, password (hashed), user preferences, feedback, ratings, communication history with us and other users via the platform.
• c) Transaction Data: Details about listings (products, quantity, quality specs), bids, offers, purchases, sales, transaction amounts, payment method details (processed securely via third-party providers), shipping information, BNPL application data (if applicable).
• d) Verification Data: Documents and information provided for Know Your Customer (KYC) or Know Your Business (KYB) checks, including ID documents or business certificates.
• e) Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, device identifiers, and other technology data from the devices you use to access the Platform.
• f) Usage Data: Information about how you use our website, products, and services, including browse patterns, pages viewed, auction participation, and search queries.
• g) Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Personal Data

We collect personal data through various methods:

• a) Direct Interactions: When you register an account, create listings, place bids, make offers, complete transactions, fill in forms, request support, provide feedback, or communicate with us directly.
• b) Automated Technologies: As you interact with our Platform, we automatically collect Technical and Usage Data using cookies, server logs, and similar technologies.
• c) Third Parties: We may receive personal data from verification service providers, payment processors, BNPL financing partners, Certified Estimators, publicly available sources, and analytics providers.

5. Legal Basis for Processing Personal Data

We process your personal data only when we have a valid legal basis under GDPR:

• a) Performance of a Contract (Article 6(1)(b) GDPR): To fulfil our obligations related to the Services, such as processing registration, facilitating listings, bids, offers, and transactions between Buyers and Sellers.
• b) Legal Obligation (Article 6(1)(c) GDPR): To comply with applicable laws and regulations, such as KYC/AML requirements, accounting rules, tax obligations, or responding to lawful requests from authorities.
• c) Legitimate Interests (Article 6(1)(f) GDPR): Where processing is necessary for our legitimate interests, such as improving and securing the Platform, preventing fraud, conducting analytics, and enforcing our Terms.
• d) Consent (Article 6(1)(a) GDPR): For specific purposes where we have obtained your explicit consent, such as direct marketing or non-essential cookies. You may withdraw consent at any time.

6. How We Use Your Personal Data

We use your personal data for the following purposes:

• To register you as a new user
• To provide and manage Platform Services, including listings, auctions, offers, and user communication
• To process transactions and payments
• To manage our relationship with you, including notifications and support
• To verify your identity and prevent fraud
• To ensure the security and integrity of our Platform
• To improve our website, Services, marketing, and user experience
• To comply with legal and regulatory obligations
• To send relevant marketing communications (with consent)
• To enforce our Terms and Conditions and resolve disputes

7. Data Sharing and Disclosure

We may share your personal data with the following parties:

• a) Other Platform Users: Limited information is shared with other users to facilitate transactions. Contact details may be shared between Buyer and Seller after a transaction is confirmed.
• b) Service Providers: Third-party vendors including cloud hosting, payment processors, KYC/KYB verification services, BNPL partners, Certified Estimators, analytics providers, and customer support software.
• c) Legal & Regulatory Authorities: If required by law, regulation, legal process, or governmental request.
• d) Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

8. International Data Transfers

Some of our service providers may be located outside the EEA. When we transfer your personal data outside the EEA, we ensure protection by using Standard Contractual Clauses (SCCs) or transferring to countries with adequate protection levels.

9. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss and unauthorized access, use, alteration, or disclosure. These include encryption, access controls, secure servers, and staff training. However, no internet transmission is completely secure.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, tax, accounting, or reporting requirements. We may retain data longer in case of complaints or potential litigation.

11. Your Data Protection Rights under GDPR

Under GDPR, you have the following rights regarding your personal data:

• a) Right to Access: Request access to the personal data we hold about you.
• b) Right to Rectification: Request correction of inaccurate or incomplete personal data.
• c) Right to Erasure: Request deletion of your personal data under certain conditions.
• d) Right to Restriction: Request restriction of processing your personal data under certain conditions.
• e) Right to Data Portability: Request transfer of your personal data in a structured, machine-readable format.
• f) Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• g) Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
• h) Right to Lodge a Complaint: Lodge a complaint with the Hellenic Data Protection Authority (HDPA) or your local supervisory authority.

12. How to Exercise Your Rights

To exercise any of these rights, please contact us at info@europroex.com. We may request specific information to confirm your identity.

13. Cookies and Tracking Technologies

We use cookies and similar technologies. For detailed information on the cookies we use and their purposes, please see our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on the Platform and updating the "Last Updated" date. We encourage you to review this policy periodically.